Frequently asked questions (FAQs) - DassFarm Online Farm Supplies (Website & Mobile Application)

We’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply click on one of the drop down arrows below.

How do I know if you deliver in my area?

At the moment we can only deliver within 10kms from Dar es Salaam city center. If we are unable to deliver to your area you will see this message: ‘We’re really sorry, we don’t deliver to your area just yet.’ Our goal is to eventually offer an online service to all of our customers.

What days do you deliver?

Deliveries are typically Monday to Saturday between 10am and 6pm. For orders made before 10am – Same day delivery For orders made after 10am – Next day delivery.

How do I book a delivery?

To book your delivery slot, simply choose the date you would like your delivery. You will then be directed to the time slots available for that day. Click the two-hour window you would like your delivery, then click Go Shopping and you’re ready to go! Orders can be placed up to 6 days before your delivery date..

What is the minimum spend for online delivery?

The minimum spend is Tsh.30,000 after any discounts that have been applied to your order at the checkout. Orders over Tsh.30,000 will be delivered for FREE!

 

Are you still not finding the answer you’re looking for? Contact us directly and one of our customer service representatives will get back to you as soon as possible.